Future State Agency Pty Ltd (ACN 685 894 179), trading as FutureState™ Agency, conducts business through digital channels including email, video conferencing, cloud-based platforms, and our website. We want you to be aware of the risks associated with online communication and the steps we take to manage them.
Risks of internet communication
Communicating over the internet carries inherent risks. These include the interception of data during transmission, unauthorised access to accounts or systems, phishing and social engineering attacks, malware and ransomware, and technical failures that may affect the delivery or integrity of communications.
No method of electronic communication or data storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us or stored on third-party platforms.
Our security practices
We take reasonable steps to protect the information we hold and transmit. These steps include using password-protected and encrypted systems where available, limiting access to client information to authorised personnel, using reputable cloud-based platforms with appropriate security certifications, and keeping software and systems up to date.
We do not transmit sensitive financial information such as bank account details or tax file numbers via unencrypted email. Where sensitive information needs to be shared, we will use a secure method and notify you in advance.
Email communication
Email is not inherently secure. We exercise care when sending confidential information via email, including the use of document-level protections where appropriate. If you receive an email purportedly from us that requests unusual information, asks you to transfer funds, or seems inconsistent with our normal communication, contact us directly before acting on it.
We will never change our bank account details via email without prior verbal confirmation. If you receive an email claiming our payment details have changed, verify this with us by phone before processing any payment.
Your responsibilities
You are responsible for maintaining the security of your own systems, devices, and accounts used to communicate with us. We recommend using strong, unique passwords, enabling multi-factor authentication where available, and keeping your devices and software updated.
No liability for interception
To the extent permitted by law, Future State Agency Pty Ltd is not liable for any loss, damage, or breach of confidentiality arising from the risks inherent in internet-based communication, provided we have taken reasonable steps to protect the information in our control.
Contact
If you have concerns about the security of any communication with us, contact us directly.
Future State Agency Pty Ltd ACN 685 894 179