Future State Agency Pty Ltd (ACN 685 894 179) operates as FutureState™ Agency. We are committed to protecting your privacy and handling your personal information with care. This policy explains what we collect, how we use it, and your rights in relation to it.
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information that is necessary to deliver our services and manage our client relationships. This may include your name, job title, business name, email address, phone number, postal address, and billing information.
We also collect information you provide through enquiry forms, discovery calls, workshops, briefing documents, and project correspondence. Where relevant to a strategic engagement, we may collect information about your business operations, financial context, and organisational structure.
We do not collect sensitive information as defined under the Privacy Act unless it is directly relevant to a specific engagement and you have provided your consent.
How we collect information
We collect information directly from you when you make an enquiry, engage our services, attend a workshop, or communicate with us by any means. We may also collect information from publicly available sources, or from third parties such as referral partners, where this is relevant to a strategic engagement.
If you visit our website, we may collect non-identifiable technical data including your IP address, browser type, and pages visited. This is used for website analytics and is not linked to your personal identity.
How we use your information
We use your personal information to deliver consulting and advisory services, manage your account, issue invoices and process payments, respond to your enquiries, and communicate with you about your engagement.
We may also use your information to send you relevant updates, insights, or information about our services. You can opt out of these communications at any time.
We will not use your information for any purpose that is unrelated to your engagement with us without your consent.
Disclosure of your information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business, including accounting software, project management tools, and cloud storage platforms. These providers are required to handle your information in accordance with applicable privacy laws.
We may disclose your information where required by law, a court order, or a regulatory authority.
Storage and security
We store personal information on secure, password-protected systems. Where information is held by third-party platforms, we only use providers with appropriate security standards in place.
We retain your personal information for as long as it is needed for the purposes it was collected, or as required by law. When information is no longer required, we destroy or de-identify it securely.
No data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your rights
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. You may also request that we delete your information, subject to any legal obligations we hold.
To make a request, contact us at the details below. We will respond within 30 days.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact
Future State Agency Pty Ltd
ACN 685 894 179
enquiry@futurestate.agency